ACMO Certificate Program
Since 1977 ACMO has been committed to educational excellence and led the way in delivering licensing and continuing education to condominium managers. ACMO is proud to announce the next evolution in condominium management training - the ACMO Certificate Program, a series of continuing education courses providing a higher level of knowledge in specific condominium management topics. Gaining a certificate will build on the knowledge you acquired through the RCM program and further differentiate you from those who only have the minimum general licence.
As an RCM, we know that you are committed to a higher standard of expertise and professionalism. We know that you pursued and maintained your RCM designation to demonstrate your competency and gain a competitive advantage in the marketplace. ACMO Certificate Programs will enhance your RCM and your resume, build your skill set and enable you to demonstrate your expertise confidently.
In the coming months, ACMO will introduce more courses under its Certificate Program covering a wide range of topics condominium managers need to stay current and competitive in today’s market, aligning with the CMRAO Competency Framework.
IMPORTANT NOTE: The intent of the Advanced Certificate Course program is to engage managers in a fulsome learning experience consisting of pre-course study, a live online course, a Q&A session, and a quiz. The objective of the course is not to simply pass the quiz. As such, you must attend the full live session and score a minimum of 80% on the quiz to earn your advanced course certificate and 5 CMRAO CPE credits. We realize that there will be unforeseen circumstances preventing registrants from attending and/or completing the live course. In these situations, your registration fees will be refunded, and you can retake the course at a later date.
Advanced Ethics
How can property managers ensure they are acting ethically while navigating the everyday challenges of their work? This course will explore the various ways managers can stay ethical while dealing with conflicting and sometimes unethical demands from their employers, their boards of directors and their residents. Using case studies and engaging discussions, participants will gain a clear sense of how to tackle difficult situations and remain true to what is right.
The course consists of two parts:
- Part 1 will take place prior to the course and consists of a case study that will challenge participants to consider an ethical issue a how they might respond to the situation.
- Part 2 will be a live online seminar that will allow participants to wrestle with the various ethical challenges that exist in their everyday roles. They will learn strategies and tips on how to remain ethical when faced with competing demands and pressure from their employer, boards and residents.
Attendees will receive a reference guide from which to prepare for the online quiz that will take place a week after the live class. Those who pass the quiz will receive a certificate and 5 CMRAO CPE credits – half of the points to renew your General Licence!
Note: Successful completion of the Advanced Ethics Certificate Course is a mandatory requirement for those seeking the RCM designation via the new RCM pathway.
Course Date:
New dates will be announced soon.
Program Cost:
Free for ACMO Members
$295+HST for non-members
About the Presenter
Eric Plant, RCM, Brilliant Property Management
Eric is a director at Brilliant Property Management Inc, a company with a unique history of helping buildings that have experienced fraud or mismanagement. He has his MBA and has held his RCM since 2015, and currently sits on the ACMO Board of Directors, where he is helping to design the next series of educational content for condominium managers.
Advanced Security & Technology
With mounting concerns about safety and security within condominiums, condominium managers will benefit from taking this course to gain a deeper understanding of the different types of property security and electronic systems and how they work. The course will review the types, features, and pros and cons for various security camera systems, access control systems, enter phones, panic stations and in suite alarms, and identify emerging security technologies. Managers will learn basic troubleshooting and diagnostics, what to consider when evaluating, purchasing and implementing security systems and tips for dealing with vendors.
The course consists of three parts:
- Part 1 – Pre-Course Preparation: Registrants will receive the Advanced Security & Technology Certificate Course Guidebook to review prior to the live class and help prepare for the quiz.
- Part 2 – Online Class: Attendees will participate in a 3-hour online interactive class with opportunities to pose questions about the various security and electronic systems reviewed.
- Part 3 – Quiz: To ensure that participants have absorbed and understand the course content, following the class participants will receive a link to an online quiz which must be completed within 72 hours. Those who pass the quiz will receive a certificate of completion and 5 CMRAO CPE credits – half of the points to renew your General Licence!
Course Date:
New dates will be announced soon.
Program Cost:
$155+HST for RCM, Individual and Student members
$295+HST for non-members
About the Presenters
Benjamin Tabesh, Condor Security Inc.
Benjamin Tabesh, CPP, PSP, H.Bsc, is the founder of Condor Security Inc., an industry leader serving safety and security in condominiums for over 20 years. He is passionate about education, developing new concepts, and the application of best practices for the betterment of safety and security in all communities served. He is a board Certified Protection Professional (CPP) , Physical Security Professional (PSP) and verbal Judo tactical communication instructor.
Elad Bar, DND Group
Elad Bar is a principal and lead system designer/integrator at DND Group, a security systems company in Southwestern Ontario. He has over 15 years of experience in the industry and is responsible for developing and implementing innovative security solutions for clients, including access control, CCTV, and intrusion detection systems.
Advanced Communication & Conflict Management
Conflict is natural. Condominium managers are going to encounter it. Rather than avoid it and hope it goes away, this course helps managers develop skills and techniques to address the most typical forms of conflict they will encounter. Attendees of this interactive program will give hands-on and practical consideration to establishing healthy boundaries, effectively communicating, developing active listening skills, recognizing personal bias and developing de-escalation techniques for individual, board and owner meeting settings.
The course consists of three parts:
- Part 1 – Pre-Course Preparation: In advance of the live course, attendees will be provided with a brief video to view featuring a mental health doctor which will help attendees prepare for the course. Attendees will also receive a workbook comprised of strategies to address conflict which we encourage them to work through before, during and after the live class presentation.
- Part 2 – Online Class: The 3 hour live, interactive online class provides a deeper dive into communication and conflict management skills.
- Part 3 – Quiz: Attendees will receive a reference guide from which to prepare for the online quiz that must be completed within 72 hours of completing the class. Those who pass the quiz will receive a certificate and 5 CMRAO CPE credits – half of the points to renew your General Licence!
Note: Successful completion of the Advanced Communication and Conflict Management Certificate Course is a mandatory requirement for those seeking the RCM designation via the new RCM pathway.
Course Date:
New dates will be announced soon.
Program Cost:
$155+HST for RCM, Individual and Student members
$295+HST for non-members
About the Presenter
Marc Bhalla, Chartered Mediator
Marc Bhalla earned a Master of Laws in Dispute Resolution from Osgoode Hall Law School, where he now teaches the subject. Marc holds the most senior designation offered to practicing mediators in Canada. He represents the province on the Board of Directors of the ADR Institute of Canada. Marc’s mediation practice spans decades, and he has served Ontario’s condominium community since 2002.
* While Marc Bhalla is a member of the Condominium Authority Tribunal, his contributions to this course are from his private practice experience. Marc offers his own views alone and not those of the Condominium Authority of Ontario or on matters within the jurisdiction of the tribunal.
Fire Safety Plans & Record Retention
ACMO is proud to partner with the Office of the Fire Marshal of Ontario to bring you a certificate course covering all you need to know about fire safety planning and record-keeping in Ontario condominiums. In this session, the facilitator will review where the fire department personnel get their authority when a fire safety plan is required, and share the vital documents managers must keep (and those they don't need to keep) that relate to fire safety and compliance with inspections. Join us to unpack this complex topic in a simple and clear way.
The course consists of two parts:
- Part 1 will review fundamental documents related to record-keeping and fire safety to ensure participants have the basic knowledge before the workshop. Participants will be able to complete this part at their own pace prior to the live session.
- Part 2 is a live online class providing a deeper dive into the duties and responsibilities of condominium managers in relation to fire safety planning.
Attendees will complete a celebration/check of learning after the course. Those who pass the quiz will receive a certificate and 5 CMRAO CPE credits – half of the points to renew your General Licence!
Course Date:
New dates will be announced soon.
Program Cost:
Free for ACMO members
About the Presenter
Dave Tiller, Office of the Fire Marshal
Dave started his career in the fire protection industry after graduating from the Fire Protection Engineering Technology program at Seneca College 30 years ago. He worked for a large fire protection company in the GTA, where he did inspections, service and installation on all types of fire protection and life safety equipment. He moved to Muskoka to start and operate a fire protection business. He became a volunteer firefighter with the Bracebridge Fire Brigade and later became the Fire Prevention Officer/CEMC with the Huntsville Lake of Bays Fire Department. He joined the OFM 12 years ago and spent 9 of those years as an instructor at the Ontario Fire College, and now is a Program Specialist with Field and Advisory Services.
Advanced Plumbing & Water Management
This course will cover the function, features and maintenance of a domestic plumbing system – everything from how water travels through a building to helping condominium managers determine what they can do when challenges arise before calling a contractor.
The course consists of two parts:
- Part 1 is a pre-recorded video attendees will watch in advance of the live course that provides a general overview of the components of a domestic plumbing system and its purpose.
- Part 2 is a live online class providing a deeper dive into the nature and operation of these components, regular maintenance procedures, common problems and troubleshooting, and technical advancements in plumbing technology to prepare you for the future.
Attendees will receive a reference guide from which to prepare for the online quiz that will take place a week after the live class. Those who pass the quiz will receive a certificate and 5 CMRAO CPE credits – half of the points to renew your General Licence!
Course Date:
New dates will be announced soon.
Program Cost:
$155+HST for RCM, Individual and Student members
$295+HST for non-members
About the Presenter
Adam Bartman, Eddy Solutions Inc.
We are delighted that Adam Bartman, Executive VP of Field Operations at Eddy Solutions Inc., will be our presenter. Adam is a second-generation Red Seal Master plumber from Toronto, Ontario, who began his career working alongside his father every summer from ages 14-18. Utilizing his plumbing experience and passion for technology, he manages operations to bring plumbing systems online, helping landlords and service providers manage water at commercial properties.
Occupational Health & Safety Competency and Awareness for Condominium Managers
Learn about the latest updates to health and safety in Ontario, with special attention to the role of condominium managers. You will gain an awareness and familiarity with many key elements of health and safety legislation and how those impact situations that managers encounter every day. Discussions also review important methods to resolve challenges.
The course consists of two parts:
- Part 1 includes preparatory materials attendees review in advance of the live course that provides a general review of occupational health and safety in Ontario as it pertains to property managers.
- Part 2 is a live online class providing a deeper dive into the heart of occupational health and safety. The course will help property managers become more aware and competent of the relevant health and safety topics currently facing the industry.
Attendees will receive a reference guide from which to prepare for the online quiz that will take place following the live class. Those who pass the quiz will receive a certificate and 5 CMRAO CPE credits – half of the points to renew your General Licence!
Course Date:
New dates will be announced soon.
Program Cost:
$155+HST for RCM, Individual and Student members
$295+HST for non-members
About the Presenter
Roger W. Tickner, Tickner Safety
Roger Tickner, CRSP, PARALEGAL, CMP, RPT, is a seasoned health and safety expert in the ever-changing landscape of workplace health and safety compliance. With his 15+ year work relationship within the condo industry, his opinions and judgement are respected and trusted across North America. He leads the strategic efforts of Tickner Safety and Tickner Brooks Professional Corporation. He is a past Chair of the Board of Canadian Registered Safety Professionals, a member of the Law Society of Ontario and was appointed to serve on the Prevention Council of Ontario in 2020. Roger is highly valued public speaker on all matters of health and safety and workplace compliance across a broad range of sectors.
