Condominium Manager Magazine

CM Magazine is the flagship quarterly publication of the Association of Condominium Managers of Ontario (ACMO) and for more than 30 years has served as the leading source of in-depth coverage of industry news, issues, information, education and best practices for condominium management professionals and service providers.

CM Magazine has a printed circulation of 7,000+ per issue and a digital circulation of approximately 400 views per issue.  The audience consists of Condominium Managers, Condominium Management Companies, Industry Services & Trades Providers, and Condominium Boards. 

Article submission is not open to the general public. ACMO members in good standing may contribute articles. From time to time we will reach out to the broader condominium industry and request articles from non-members and other industry experts (e.g. government partners, educational partners, legal experts), if the subject matter requires a distinctive perspective that cannot be addressed by an individual ACMO member or company.

To learn more about writing for CM Magazine, see our Editorial Guidelines.

To advertise in CM Magazine, check out the Advertising Opportunites page or email ads@acmo.org for more information. 

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Winter 2022 Issue
Communication is an essential skill required for the management and daily operations of a condominium community. Communicating effectively is the key to building successful relationships between boards, owners, or contractors.

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Are You Dealing with Owner Complaints Effectively?

Effective Communication for Managers

Feature || Natalia Polis

Condo managers know this truth – some owners can be professional complainers and are the most frequent visitors to the management office. Should you lock the door and close the blinds? The CMRAO lists “responding to owner complaints” as a typical example of a condominium manager’s responsibilities. As a manager, you would not want an unresolved complaint or unaddressed owner inquiry to be escalated as an ethics violation to ACMO or the CMRAO complaint process.

Communicating to Owners: Going Above & Beyond the Legal Requirements

Effective Communication for Managers

Feature || Joel Berkovitz & Armand Conant

A condominium corporation is required by law to communicate with its owners about certain matters. While it is easy to see prescribed communications as a ‘box-checking’ exercise, we would encourage managers and boards to view them as an opportunity to communicate with and educate their owners and, in some cases, to advance the condominium’s legal interests.


Engaging your Board Throughout the Entire Meeting

Effective Communication for Managers

Feature || Tim Bolivar

How do we Make Meetings More Focused and Productive? We must understand that the meeting doesn’t just occur during the actual meeting time slot – it’s an entire process called the Meeting Cycle, and each part requires attention and participation.

Essential Skills for Successful Communication

Effective Communication for Managers

Feature || Courtney Cartmill, RCM

Essential skills for effective communication require email etiquette, understanding client preferences and adapting out of our comfort zone to accommodate communication requirements for our clients.

How to Stay Cool in Heated Conversations

Effective Communication for Managers

Feature || Anthony Ing

Whether the issue is resident safety, unsightly garbage, common element deficiencies, or a chargeback, managers are regularly caught in heated conversations with irate owners and residents. Although de-escalating conflict is a hallmark of a great property manager, some property managers can struggle to communicate disagreements or differences without heightening tension. 

Silk Glove or Iron Gauntlet

Effective Communication for Managers

Feature || Bill Colucci, RCM

The classic comparison of a silk glove vs. an iron gauntlet regarding communication techniques is paramount in condominium management communication. Most people are generous and patient. However, out of the hundreds of owners and tenants that property managers deal with, there may be a few who will use every potential matter to criticize.

Technology Tools to Aid in Effective Communication

Effective Communication for Managers

Feature || Jeff Lack

To ensure your communications are managed in a timely manner, you must be efficient and organized. Yet, many fail to utilize the available tools to help us manage our daily responsibilities and communications. Let’s review some best practices for organizing, planning, prioritizing and efficiently managing your daily duties so you can communicate effectively.

What Did You Say?

Effective Communication for Managers

Feature || Tania Haluk, RCM

This article will offer strategies to avoid hot water by staying cool and address why soft skills are becoming increasingly crucial in Condoland.

What Does Effective Condo Communication Look Like For 2023?

Effective Communication for Managers

Feature || Mark Charlinski

Effective communication is a critical component of every condominium’s success. It is essential to keep the community informed and engaged. It helps managers and boards make more impactful decisions, making the community run more efficiently.

Your Residents Are Calling

Effective Communication for Managers

Feature || Linda Murphy-Kreimes

New research from Forbes Inc. suggests that more than half (56%) of business owners surveyed in 2021 said the most popular way for their customers to contact them was by telephone, with call volumes increasing by 16% since 2019. Notwithstanding advancements in digital customer service communication, this suggests that people want the reassurance of a human voice at the other end of the line.

There is no New Statutory Right to Disconnect from Work in Condominiums (or in any other Industry in Ontario)

The Legal Issue

Feature || Deborah Howden

On June 2, 2022, the so-called “Right to Disconnect” law came into effect in Ontario. It was introduced as part of the Working for Workers Act, 2021, omnibus legislation focused on improving working conditions for workers. The “right to disconnect” provisions were aimed at enhancing work-life balance. But here’s the rub – the legislation does not actually provide a right to disengage from work-related communications in any workplace environment, including in condominiums.

Workplace Health & Safety Updates in Ontario

The Legal Issue

Feature || Roger Tickner

Recently, on July 1, 2022, the laws in Ontario changed. A new Bill 88 – Working for Workers Act, 2022 – was introduced. Schedule 4 deals with significant changes to the Occupational Health and Safety Act.

Corridor Refurbishment Bid-Rigging Lawsuit

The Legal Issue

Feature || Chris Jaglowitz

Competition Bureau laid criminal conspiracy and fraud charges against three GTA refurbishment contractors and their owners. A fourth firm was charged with conspiracy offences under the Competition Act. The Bureau alleged that the accused parties conspired to commit fraud and rig bids for refurbishment contracts with GTA condominium corporations between 2009 and 2014. 

Good Governance vs. Litigation

The Legal Issue

Feature || John Damaren, RCM

Which came first; good governance or the legal battle? Answer – most likely the legal battle since good governance will typically minimize or eliminate the legal action altogether.

Don’t Beat Around the Bush: Not Addressing Nuisance Complaints can be Oppressive

The Legal Issue

Feature || Brian Horlick & Bharat Kapoor

In a recent decision, the Superior Court of Justice examined the serious repercussions that condominium corporations may face if they fail to respond and adequately address common element deficiency and noise-related complaints from unit owners in a timely manner which, in this case, went on for between 10 and 11 years.