owners want information presented to them at lightning-fast speeds. Gone are the “good old days” when property managers would go from door to door dropping off notices and newsletters. The idea that “we need information right now, not yesterday” has become the mantra throughout the condo industry.
Certain etiquette associated with online communications has relaxed compared to just a few short years ago. It is essential to recognize the benefits as they can be applied to better manage condominium conflict.
In 2020, as the global pandemic began to take hold and limitations on in-person gatherings came into play, the question of how condominiums were going to hold their mandatory annual general meetings (AGMs) arose. Meetings of all types, across all different industries, quickly moved virtual, which became the obvious solution for condominium boards.
Have you heard the phrase “keyboard warriors”; a person who makes abusive or aggressive posts on the internet? Some of you may have experienced extreme frustration with someone anonymously attacking your professionalism, credibility, or even your character online. Maybe the attacks are not anonymous; perhaps someone is blatantly and publicly propagating lies about you from behind their computer screen. They are hurtful and constitute harassment; make no mistake about it.
Feature || Jessica Gunawardana, RCM
How does digital communication affect condominium communities? Does it force the baby boomers away from the expectation of the dated paper notices delivered to their door? Must everyone have access to a computer or a smartphone to communicate effectively? Perhaps, there are ways of reaching a happy medium.
Social media has transformed the way we receive news, share messages and access information. It is fast, free and easy to use, making it an attractive platform for communications. However, Facebook, Twitter and Instagram aren’t always ideal for companies or corporations.
Condo security concierge and patrol teams are still a crucial part of a property’s security strategy. Still, their effectiveness has been drastically enhanced with the addition of HD surveillance camera systems, biometric access controls and other high-tech tools that were once the stuff of science fiction.
Most days, life in a condo management office is mundane. Process invoices, solicit quotations, prepare board meeting packages; the list goes on. But every so often, your day goes sideways. And it frequently involves crime and the police.
Have you ever received an email where your boss or colleague asks you for a weird favour? One of the most common odd messages is a request for iTunes gift cards, but other variations either ask you to make a purchase with your own money and send PINs to the requestor or share your personal information.
It is no secret that our industry can be a magnet for fraudulent activity. If you’ve spent any time in the industry, you may have seen it firsthand or heard about it on the news. From the large-scale con jobs to more minor discreet thefts, condominiums seem designed to be targeted for this kind of activity.
In recent years condominiums have been facing a significant new threat; the cloning of access control credentials, also known as key fobs and fobs.
Financial crime in condominiums is not as common as in other organizations, but it has severe and often disastrous consequences when it occurs.
Crime in condos – there is some good news and some bad news. Let’s start with the bad. There is no silver bullet to prevent crime. It can happen anytime, anywhere, and can take various forms, such as theft, vandalism, break-ins, burglaries, assaults, trafficking, and more. However, the good news is that condominiums have several measures and tools to implement to prevent crime by their very nature.
Property managers play a crucial role in assisting and educating board members on capital improvement best practices. Unfortunately, the learning curve is steep, becoming even steeper when dealing with board members who are either inexperienced or corrupt. When a property management company is willing to drive accountability, they can successfully steer boards away from unethical conduct they may either knowingly or unknowingly commit.
Like any community, condominiums are exposed to threats from individuals who look for easy ways to achieve their selfish goals. This article aims to share some information on ways to protect the condominium community against fraud and crime.
