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CM Magazine Library

Winter 2023 Issue
With over 12,000 condominium corporations and just over 2,530 General Licensed managers in Ontario, the condominium management industry struggles to meet the needs of a growing demand. This edition of CM magazine focuses on the cause of the shortage and attracting, hiring, training, and retaining good managers in the challenging condominium management profession.

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Showing Articles from Issue 'Winter 2023'


Role of Boards, Directors, Managers and Owners

The Manager Shortage

Select a Category || By Patricia Elia

Being a participant in a condominium community as a Director, a Manager, and or an Owner requires a significant amount of knowledge, patience, curiosity and understanding. As people come together under the one roof of “the condominium,” it is easy to forget the delineation of our roles...


President's Message

A Growing Industry Brings Opportunity & Responsibility

Message from the President || Eric Plant, RCM ACMO President

As you open the pages of this month’s edition of the CM Magazine, I hope this letter finds you thriving in your respective roles and ready to engage with the wealth of information we have in store for you.

As you are well aware, this is a time of significant growth within our industry, a reality that brings with it as much opportunity as it does responsibility. The sheer pace of development is extraordinary – the development at a single intersection in Vaughan now rivals what is being built in most other Canadian cities outside Vancouver, Ottawa, and the GTA. It is indeed an exciting time, one that our industry should embrace and celebrate.


6 Things Boards Do That Make Managers Quit

The Manager Shortage

Your Condo || By Anthony Ing

We've all been there at some point, or heard the stories of a dysfunctional condo board. Whether it's unclear expectations, too many meetings, lack of leadership or toxic in-fighting, it's a situation no property manager wants to face. Regrettably, these scenarios are far too common and lead to manager burnout and turnover.


Snapshot: A quick glance at what’s happening with ACMO and the condominium industry.

The Manager Shortage

Select a Category ||

ACMO Advanced Certificate Course Update

On September 27, 2023, a record 560 attendees participated in the second offering of ACMO’s Advanced Ethics Certificate Course, which was made available to members at no cost, a $155 value. ACMO President, Eric Plant, led course participants through a variety of case studies exploring how managers can act ethically while dealing with conflicting and sometimes unethical demands from their employers, boards of directors and residents. In a course satisfaction survey participants rated their satisfaction level as being 9.4 out of 10. This is a compulsory course for those pursuing the RCM designation and those who achieved a minimum of 80% on the course quiz received their certificate and 5 CPE credits towards the renewal of their General License...


Understanding the Financial Risks of the Condominium Manager Shortage

The Manager Shortage

Your Condo || By Christina Ajith-Brandford, CPA, CA

For decades, urban and suburban centres across Ontario have been reshaped by sprouting towers and low-rise townhome residential units, many of them condominiums. The goal has been to accommodate a rapidly growing population with denser urban planning and construction, resulting in a surge of new condo residences. But what happens when there aren’t enough qualified property managers available to help management companies ensure the success of these communities?


RCM Profile

Ponzie Parsons, RCM

RCM Profiles || Ponzie Parsons

Recognizing condominium management professionals who have achieved a higher standard.


The Overlooked Rewards of a Career in Condo Management

The Manager Shortage

Feature || By Dean McCabe, RCM

Condominium Management is a profession that, although it is almost 50 years old, is also very much in its infancy.  The changes that the Ontario government introduced in 2017 served as a reset for our profession.  The introduction of licensing began a new era that began to draw young people to the profession and frankly provided incentive for others to search for new opportunities outside of the management profession.


Dear ACMO

The Manager Shortage

The Back Page || Response by Deborah Howden

An advice column where you can ask any question or share a difficult situation relating to condominium management anonymously, and we will endeavour to find an appropriate expert in the field and publish an answer with some advice. Ask the hard questions you may have been afraid to ask for fear of repercussions. Your full name or company will never be published or shared.


Role of Boards, Directors, Managers and Owners

The Manager Shortage

Feature || By Patricia Elia, B. Comm., LL.B., Adler Trained Coach

The article discusses the intricate dynamics of roles and responsibilities within condominium communities, highlighting perspectives from Unit Owners, Directors, and industry participants, notably Property Managers. It stresses the imperative of understanding and respecting boundaries within these roles to ensure effective governance and management of the condominium. Directors are reminded of their duty to serve the Corporation's best interests and adhere to codes of conduct and ethics, while Property Managers are urged to possess a thorough understanding of their role and effectively communicate while balancing operational demands and community needs. Unit Owners are encouraged to actively engage in understanding their rights and obligations, educating tenants, and ensuring equitable distribution of costs within the community. Overall, the article advocates for continuous improvement and education within the condominium industry, emphasizing collaboration, understanding, and adherence to established protocols for the benefit of all stakeholders involved.


A Growing Industry Brings Opportunity and Responsibility

The Manager Shortage

Message from the President || By Eric Plant

As you open the pages of this month's edition of the CM Magazine, I hope this letter finds you thriving in your respective roles and ready to engage with the wealth of information we have in store for you. As you are well aware, this is a time of significant growth within our industry, a reality that brings with it as much opportunity as it does responsibility. The sheer pace of development is extraordinary – the development at a single intersection in Vaughan now rivals what is being built in most other Canadian cities outside Vancouver, Ottawa, and the GTA. It is indeed an exciting time, one that our industry should embrace and celebrate