CM Magazine is the flagship quarterly publication of the Association of Condominium Managers of Ontario (ACMO) and for more than 30 years has served as the leading source of in-depth coverage of industry news, issues, information, education and best practices for condominium management professionals and service providers.
CM Magazine has a printed circulation of 7,000+ per issue and a digital circulation of approximately 400 views per issue. The audience consists of Condominium Managers, Condominium Management Companies, Industry Services & Trades Providers, and Condominium Boards.
Article submission is not open to the general public. ACMO members in good standing may contribute articles. From time to time we will reach out to the broader condominium industry and request articles from non-members and other industry experts (e.g. government partners, educational partners, legal experts), if the subject matter requires a distinctive perspective that cannot be addressed by an individual ACMO member or company.
To learn more about writing for CM Magazine, see our Editorial Guidelines.
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Condo managers know this truth – some owners can be professional complainers and are the most frequent visitors to the management office. Should you lock the door and close the blinds? The CMRAO lists “responding to owner complaints” as a typical example of a condominium manager’s responsibilities. As a manager, you would not want an unresolved complaint or unaddressed owner inquiry to be escalated as an ethics violation to ACMO or the CMRAO complaint process.
Feature || Joel Berkovitz & Armand Conant
A condominium corporation is required by law to communicate with its owners about certain matters. While it is easy to see prescribed communications as a ‘box-checking’ exercise, we would encourage managers and boards to view them as an opportunity to communicate with and educate their owners and, in some cases, to advance the condominium’s legal interests.
Building owners and property managers should be aware of the importance of preventative maintenance procedures for electrical distribution and emergency generators and the responsibility to protect their longevity, safety, and critical infrastructure to avoid unexpected equipment failure.
How do we Make Meetings More Focused and Productive? We must understand that the meeting doesn’t just occur during the actual meeting time slot – it’s an entire process called the Meeting Cycle, and each part requires attention and participation.
Feature || Courtney Cartmill, RCM
Essential skills for effective communication require email etiquette, understanding client preferences and adapting out of our comfort zone to accommodate communication requirements for our clients.
Whether the issue is resident safety, unsightly garbage, common element deficiencies, or a chargeback, managers are regularly caught in heated conversations with irate owners and residents. Although de-escalating conflict is a hallmark of a great property manager, some property managers can struggle to communicate disagreements or differences without heightening tension.
We know that more families than ever are struggling with debt, and many are too embarrassed to seek financial help. As a condo manager, you likely see signs from some of your owners but may not be aware that they are financially stressed. Let’s look into some tell-tale signs that you can watch out for.
The classic comparison of a silk glove vs. an iron gauntlet regarding communication techniques is paramount in condominium management communication. Most people are generous and patient. However, out of the hundreds of owners and tenants that property managers deal with, there may be a few who will use every potential matter to criticize.
To ensure your communications are managed in a timely manner, you must be efficient and organized. Yet, many fail to utilize the available tools to help us manage our daily responsibilities and communications. Let’s review some best practices for organizing, planning, prioritizing and efficiently managing your daily duties so you can communicate effectively.
This article will offer strategies to avoid hot water by staying cool and address why soft skills are becoming increasingly crucial in Condoland.
Effective communication is a critical component of every condominium’s success. It is essential to keep the community informed and engaged. It helps managers and boards make more impactful decisions, making the community run more efficiently.
Every year, more Canadians switch to Electric Vehicles (EVs), with Quebec, British Columbia, and Ontario leading the way in vehicle sales and charging infrastructure. With the growing popularity of EVs, more and more residents will expect to be able to charge their vehicles in their own parking spots overnight. By working with your residents and getting ahead of the demand by planning for EV charging now, you can prevent costly time-sensitive work in the future while keeping your residents happy.
Feature || Linda Murphy-Kreimes
New research from Forbes Inc. suggests that more than half (56%) of business owners surveyed in 2021 said the most popular way for their customers to contact them was by telephone, with call volumes increasing by 16% since 2019. Notwithstanding advancements in digital customer service communication, this suggests that people want the reassurance of a human voice at the other end of the line.
Message from the Executive Director || Paul B. MacDonald
Message from the President || Katherine Gow, RCM