Andrew St. George, RCM, OLCM
Company: St. George Property Management Inc. (StGPM)
Year entered the profession: 1999
Year RCM obtained: 2009
Other education: Radio and Television Broadcasting
Mentor in the industry: Bob St. George

What inspired you to pursue a career in condominium management, and what was your path to get here?

I never set out to become a condo manager; fate had other plans. I joined my father in the industry for what I thought would be a short stint and discovered I genuinely enjoyed the problem-solving and people-focused nature of the work. I started at the ground level: inputting data, delivering notices, and then moved into administration, accounting, and eventually full-time property management. It’s been a climb, but one I wouldn’t trade.

If you could teach only one skill to a new condo manager, what would it be, and why is it essential?

Communication. It’s not just important, it’s everything. If you can’t express yourself clearly and concisely, you’ll struggle. And remember, communication is a two-way street. If you’re talking but no one’s listening, you’re not communicating, you’re monologuing. The real skill lies in connecting with owners and residents in a way that builds trust and understanding.

Describe a memorable moment or personal victory on the job that made you feel proud.

Helping a small condominium corporation navigate the financial maze of a major garage restoration project. We worked with engineers and the board to develop a phased plan that avoided a special assessment and completed the work within five years. The board was thrilled, the owners were relieved, and we were proud to have delivered a solution that balanced practicality with compassion.

What’s the most unexpected challenge you’ve faced as a manager—and how did you tackle it?

Being taken seriously. I entered the industry at 19, and with my father owning the company, many assumed I was just along for the ride. I had to work twice as hard to prove I understood the business inside and out. Over time, the feedback shifted, from skepticism to recognition of my insight and capabilities. It was a long road, but worth every step.

What part of your job gives you the most satisfaction?

Problem-solving. I love walking into a situation that’s been causing headaches and finding a way through it. Experience helps, but the industry keeps throwing curveballs, and I enjoy the challenge.

What’s one piece of advice that changed the way you manage or lead?

Listen. The longer you’re in this field, the easier it is to think you’ve seen it all. But every situation is unique. Listening, really listening, can reveal nuances that change everything. Plus, giving someone space to share their concerns can be cathartic for them and clarifying for you.

Complete the sentence: ‘I’m an RCM because…’

it was the natural next step in my professional evolution. From networking luncheons to educational sessions, ACMO and the RCM designation have helped me stay sharp in a profession that’s constantly evolving. It’s not just a credential, it’s a community.

Please share a specific way your ACMO membership has made a difference in your work or career development.

ACMO has been a lifeline. Whether it’s staying current with legislative changes, discovering new trades, or connecting with peers who’ve faced similar challenges, the resources and relationships I’ve built through ACMO have made me a better manager and a better leader.

Imagine it’s five years from now and everything has gone better than expected—what does your ideal professional life and/or the industry look like?

Mentorship. I’d love to help the next generation of managers navigate the complexities of this industry. Too often, managers are thrown into the deep end without the tools they need. I want to share what I’ve learned, practically, logically, and with a dose of humour, to help others avoid the pitfalls I’ve seen.

Just for fun…

What’s your secret talent (work-related or not)?

Pumpkin carving. My greatest hits include R2D2, Chase from Paw Patrol, and Wednesday Addams. (Yes, I have two small kids).

What three items are always on your desk—and what do they say about you?

Digital photo frame of my family – Because family comes first; Notepad – Because memory is good, but ink is better; Peanuts – Because lunch is a luxury, and energy is non-negotiable.

What’s your ‘manager mantra’—a quote or phrase you live by at work?

As my father wisely said: “Good management can solve 90% of your problems. Bad management can be 90% of your problems.” I try to be part of the solution. 

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