
From the Spring 2025 Issue
ACMO Snapshot
Keeping Condos Safe: Addressing Mental Health & Support
Advocacy in Action
As the voice of the condominium management profession in Ontario, we continue to make advocacy a priority. This is a space we look to continually grow as our regulatory environ ment changes and our professional needs expand.
Request to Revise Status Certificate Fees
In a letter to the Ministry of Public and Business Service Delivery and Procurement, advocating for an increase in the fee set for the delivery of a status certificates we expressed concern about the liability assumed to fall from their prepa ration. We seek relief from the liability burden on behalf of managers and management companies.
These fees have remained unchanged since 2001, and no longer reflect the current costs of maintaining the high stan dard of service required from the condominium managers who prepare status certificates.We hope that you will join us by writing to your MP and the Minister in your capacity as a manager or management service provider. The full letter can be found on our website at acmo.org/advocacy.
We Asked for It, We Got it: Improved Clarity on the Use of CMRAO Designations
The CMRAO has announced three professional designations that condominium managers and management firms can use to indicate their license type. In our consultations with CMRAO, we explained that it was imperative to clearly distinguish between limited license and general license holders. Before this clarification, licensees were uncertain about how to properly display their industry certification and expressed concern that some were purposefully obscuring their license status. New, clear guidelines will help board members, and resi dents become more aware of what differentiates OLCM-L, OLCM and RCM manager. Visit the CMRAO website for details on how licenses should be represented.
Reduced Administrative Burden
Our roles as condominium managers and management f irms are ever expanding, in part because both the CMRAO and CAO publish separate guides onbest practices. We are concerned that things like the Periodic Information Certificate and New Owners Information Certificate add administrative burden and reduced ability to plan and manage the affairs of the corporations we service. In addition, we are concerned about the extra liability to managers resulting from statements made in the Periodic Information Certificate with respect to anticipated reserve fund expenditures, which is of great concern at present in the context of rapid changes to costing. We believe that doing away with both the New Owner Infor mation Certificate and the Periodic Information Certificate will improve financial literacy in Condoland Instead we propose that a status certificate (voided of individual suite related statements) be circulated. This format would provides all relevant information and could be scheduled for delivery at the same annualized reporting periods as the Periodic Information Certif icate. Because relevant information will always be found in the same place, it will be more easly navigated by Condoland.
Make Conflict of Interest Disclosures Part of Annual License Renewals
On behalf of our members we seek a simple and straight-forward way in which they can document and prove disclosure of conflicts of interest. Rely ing upon disclosure at meetings, where records (like minutes) may be outside of a licensee’s control presents an unneces sary risk. More importantly, this positive disclosure obligation would make the task of enforcement efficient and unbiased.
The issue is not that there may be a conflict, it is ensuring that those who may be impacted are made aware so that the conflict can be suitably managed or avoided. This presents boards, owners and residents with the information required to make informed decisions, realizing consumer protection.
Event Highlights
Record attendance! We welcomed almost 500 attendees at our luncheon and education session on February 21, 2025. The topic “Legal Case Review” is always popular with managers, and we expanded our space to accommodate more vendors and networking oppor tunities. Mark your calendars for our next ACMO luncheon on May 16, 2025. On March 26, 2025, 372 attendees participated in the Advanced Commu nications and Conflict Management Certificate Course to learn new skills in conflict resolution, a timely topic for condominium communities. Coming up! We’re planning excit ing new events for 2025 including regional conferences, our Annual Golf Tournament, and the ever popu lar Condo Conference on November 21-22, 2025. Visit our website for more information.