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From the Summer 2020 Issue

Technology & Elevators

Your Condo: Technology

Your Condo || Ray Eleid

If I suggested that technology is quickly taking over the world, and we’ve become utterly dependent on it, you would not be shocked. As a society, we love the convenience of renewing our driver’s license and plate sticker online, shopping for groceries online, paying bills, and sending money in an instant, all from the comfort of our home using our computer. What if I told you that technology and digitization are also evolving into something as mundane as elevators? Would you be shocked, or would you see this as normal and expected?

Internet of Things
While the term “Internet of Things” (IoT) is not new to some industries, it is a relatively new buzzword in the vertical transportation sector. In simple terms, IoT refers to devices that are connected and communicate together via the internet. Applied to the elevators in your buildings, it means they will be connected to the internet to access details regarding the elevator performance and functions. For example, some companies like KONE have partnered with IBM Watson to farm your elevator data to predict the outcome of the elevator performance. It is hoped that by crunching data, they would be able to predict the callbacks and the expected failures of the elevators and escalators. The huge volume of data would be too overwhelming for an individual to understand and trend, but for a supercomputer, it is easy. They can crunch data and trend data with millions of iterations until a trend is detected and a predictable model developed that can assist mechanics in addressing problems before they arise.

Quick Troubleshooting
While IoT strategies rely on computer connectivity to drive reliability, another approach by Thyssenkrupp, using Microsoft Oculus, focuses on helping mechanics improve elevator troubleshooting. This technology equips mechanics with a wearable, interactive device that allows them to look at a controller and quickly access model-specific troubleshooting manuals, identify parts, or play video on how to replace parts. Another feature is “phone an engineer” so that a remote engineer can see what the mechanic is watching and assist with the troubleshooting. Once deployed, it would be a far superior method compared to current methodologies like elevator-WIKI.

Access for All
Not to be outdone, regulatory authorities are also evolving to web-based solutions for consumers and building owners. In New York, all the elevator and escalator code violations are posted online so that anyone can easily see the status of an elevator in real-time. Similarly, in Ontario, the Technical Standards and Safety Authority (TSSA) is building a portal for building owners to determine the status of the elevators and escalators and access all outstanding violations.

Consultants are also developing their own systems and solutions that allow building owners to determine the number of callbacks placed daily; the status of the elevator/escalator (running or shutdown); the number of maintenance hours being spent on-site every month; the status of the government reports, the status of the consultant report; if a trend is forming with the callbacks; and much more. These services are available online and in real-time.

IoT is here to stay, and we will see an acceleration in its advancement as fresh new technologies emerge. 


Ray Eleid is a graduate electrical engineer who worked for two international elevator companies, one national elevator company and Canada’s largest elevator consulting firm. Ray has over 24 years of elevator related experience in various capacities as an elevator mechanic; maintenance supervisor; training coordinator for new product development; construction and modernization supervisor; branch manager; and now an elevator consultant.

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