Internet entrepreneur Tony Hsieh once said, “Customer service should not be a department, it should be the entire company.” 

As someone who has been in the security and concierge industry for over 20 years and who works closely with condominium managers, it is my responsibility to not only bring awareness to issues that attract liability, protect property/ assets or adversely reflect the image of the corporations we service, but I must also recommend training programs and procedures that will assist condominium managers in the preservation of human life.

Communication has an important, and often underrated, role to play in conflict management. As many condominium managers already know, good communication is a key tool in resolving disputes and may even prevent disputes from arising in the first place.