Tips for Dealing with Trauma as a Condominium Manager

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Tips for Dealing with Trauma as a Condominium Manager

Over my 20-year history as a Condominium Manager I have encountered several traumatic situations that have challenged my strength, experience and perseverance including two fires that exceeded 5 million dollars in property damage. I have learned from the “highs and lows” and encourage Condominium Managers to consider the following tips to assist in any traumatic situations:

  • Maintain a friendly, calm and understanding relationship with the client. Let them know they are not alone and you are there for them, and they will likely reciprocate in kind.

  • Reach out and accept support whenever offered. You do not have to go it alone.

  • Be self-aware and know your limits. Always ask when you “do not know” and do not assume anything.

  • Surround yourself with a great office team. Learn to lean on each other when in need.

  • Be aware of any available internal and external resources and tools to help you through.

  • Don’t be an island. Seek guidance from others who may have experienced similar situations elsewhere.

  • Utilize systems to keep you organized and on track — this will help guide you and alleviate the feeling of being overburdened.

  • Pace yourself. Do not feel pressured and rush into potentially reckless and damaging decisions.

  • Take the time to do your homework, ensure thorough research and consider all options.

  • Be open-minded and creative. Although highly stressful, the pressure of these moments often creates some of the best “outside of the box” solutions.

  • When the situation seems out of control take a step back, breathe, slow down and gather your thoughts.

  • Stay on course. If the plan has been well researched, organized and supported by a strong majority it should proceed without any stress caused by doubt or hesitation.

  • Before you get close to the breaking point, speak with Human Resources for support or options you may not be aware of or considered.

  • No matter what, make time for yourself and others in your personal life. Making time for yourself outside of work will refresh you and have a positive effect on your efforts at work.

  • Maintain a balanced lifestyle. Plan to get away physically, mentally and emotionally by participating in recreational or general interest activities such as concerts, movies, cooking, sporting events & camping.

Property Management can be very demanding.  When compounded by a traumatic situation, these tips may well help you work through the added pressure and further allow you to mentor others to help them avoid potential pitfalls.


Thomas Kortko, RCM, is the Client Relations Manager for Maple Ridge Community Management Ltd.

(Note: ACMO RCMs, use your Member Assistance Program (MAP) benefits to speak to someone if you need help)