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How Condo Managers Can Stand Out in 2019

As of November 2017, every condominium manager in Ontario is required to hold a valid licence issued by the Condominium Management Regulatory Authority of Ontario (CMRAO). The licensing requirement offers many benefits for the condominium management profession including establishing credibility, providing oversight, and protecting consumers. However, in a post-licensing world, condominium managers may struggle to […]

Managing Morale in the Age of Licensing

Since licensing was introduced in Ontario, there has been an increased demand for qualified Condominium Managers.  This has resulted in Managers moving between organizations, and it has become a game of musical chairs as the industry adjusts to the licensing requirements.  Many managers have left the industry altogether, some have chosen early retirement.  Others have […]

Managing Conflict in Condominiums

Conflict is an inescapable part of life, and it will occur in our role as Condominium Managers more often than many of us would like. Being proficient in conflict management is therefore an essential skill for any Condominium Manager to possess.

As Condominium Managers we must strive to maintain our professionalism when dealing with various stakeholders. […]

Choosing the Right Contractor

We, as Condominium Managers, are often approached by seasoned sales professionals who offer a large range of new products and services to buildings.  Whether it is carpet cleaning, odour control, security, hvac or cleaning services – everyone wants to get your business and service your sites.  How do you determine which contractor is most suitable?  […]

Advice for New Condominium Managers

Condominium Property Management can be an exciting and rewarding profession.  In a single day you can find yourself building relationships, organizing a complex construction project, and navigating human rights or other legal matters.

The challenges in this field also come from having so much variety – you need to be skilled in many different areas.  This […]

Building a Kid-Friendly Condominium Community

Much has been written recently on the growing number of families choosing to put down roots in condominium communities. Many developers are even beginning to design condominiums with families in mind by including special facilities and playgrounds from the planning stages.

But what do you do as the manager of an established condominium to respond to […]

Building Trust with Your Condo Board

Trust is defined as reliance on the integrity, strength, ability, or surety of a person or thing; confidence.  A relationship with your clients built on trust is extremely important because, as a Condominium Property Manager, you are entrusted to manage what will often be the largest investment for an individual – their homes.

Developing a relationship […]

When to Get a Professional’s Opinion

The first skill I harnessed very early in my career is to be extremely humble.

As property managers we are often looked upon to wear several different hats regardless of our training in a particular field.

How many times has it gone through my mind that ‘I am not an engineer’ or ‘I haven’t actually paved a […]

Building Community Among Your Residents

Throughout my career, I have been committed to ensuring our communities are maintained at a high standard in an ongoing effort to meet and exceed the expectations of the residents. To be successful in this, it is critically important to build a sense of community among all residents. From observing others, and through my own […]