As a condo manager, you’re well versed in managing costs within a diverse, operational framework – sometimes known as the bottom line – with the goal of providing a safe and thriving environment for tenants. Nothing gets by you. But did you know that there’s something in your condo that you can’t see, can’t smell, can’t taste – and only know it’s there when you fall unconscious or die?

ACMO’s Manager of the Year award is presented to a Registered Condominium Manager (RCM) who has demonstrated an extraordinary commitment and dedication to professional condominium management. 

In a recent case, Omotayo v. Da Costa, the Ontario Superior Court of Justice considered whether a condominium corporation was responsible to prevent an assault at a board meeting by one participant against another participant.

Managers are quite often the first person that owners and residents meet. Along with concierge and housekeeping staff, this team makes up the front facing connection for many owners, residents and guests. It’s important to make them feel welcome no matter if they have a complaint or just want to chat. 

Your residents aren’t the only ones that look forward to summer – pests also come out in droves to enjoy the nice weather. As you show off your property to potential condo owners and work to please current residents, these unwelcome guests can cause quite the disruption.

We work with a condominium corporation in the City of Ottawa that has spent over two years litigating with a particular unit owner, who, in our view, has simply gone rogue. What started out as a dispute over a $450 back charge to remove a flower box, which was an unauthorized alteration to the common elements, quickly spiralled into a convoluted web of litigation – all perpetuated by the unit owner and what appears to be her personal animus towards her board of directors and the property manager.