Staying Positive, Pulling Together in the Face of Adversity

To say that the last two years have been challenging times for condominium communities, condominium service providers across the GTA, and our province would most certainly be an understatement. It’s hard to believe that we are fast approaching year two in our battle against COVID-19.

Over the course of the pandemic, condominium residents have suffered through a series of lockdowns, ever-changing regulations, fear of outbreaks in confined living spaces, and restricted use of their amenities. Further, owing to an unprecedented increase in the use of building mechanical systems and infrastructure, as most people were stuck at home, these systems have been put to the test, leading to increased failures and resident complaints. Overall, it has been a very challenging time for residents.

We also recognize and appreciate the challenges this pandemic has brought to our client boards of directors. We understand the strain our volunteer boards have been under, trying to lead your communities through an unprecedented health crisis, while doing your best to keep your residents healthy, safe, and happy. We acknowledge and commend your ongoing commitment and service to your respective communities.

In the condominium property management world, even before the pandemic hit, we were struggling to keep up with continued, extraordinary growth in new condominium construction and increased government regulations and licensing requirements.

2020 was the second-highest year for new condominium apartment completions in the GTA since 2015, with 18,305 units completed. In 2021 it is estimated that there will be a further 18,157 units brought online by year-end.

The pandemic has only exacerbated the critical shortage of qualified managers our industry is experiencing. Many of our most experienced staff members either retired early or chose to leave the profession due to concerns over their physical or mental health.

Almost two years into the pandemic, we are just beginning to understand and feel the impact the pandemic has had on the industry’s workforce. Property management companies are experiencing dramatic increases in absenteeism and medical leaves of absence.

Just like the rest of the population, property management staff have not been able to enjoy proper and needed vacation time or to visit with their families overseas and as a result,  there has also been an increase in the number of requests for “compassionate leave” for staff to return home to care for ailing parents. Staffing shortages are taking their toll on all service providers and their ability to deliver high-quality services.

To all condominium managers, we say “Thank you” for your service, for continuing to fight the good fight, and for continuing to serve your condo communities with passion, purpose and determination. Please take good care of yourselves and your families.

To owners and boards of directors, we want to thank you for your patience and understanding as we continue to do our best through these challenging times to manage your homes to the best of our abilities. We know it has been a struggle at times and we truly appreciate your support.

And as the days grow shorter and the weather gets colder, and as we continue to work our way through this pandemic, we urge everyone to be kind, to stay positive and continue to work collaboratively to meet the needs of all owners and residents. Thank you!


Written by the editorial team at Delegram 2.0, an electronic newsletter for employees & client board members of Del Property Management.