Complaints Procedure

For Complaints About Condominium Managers or Management Providers:  

Since November 1, 2017, the Condominium Management Regulatory Authority of Ontario (CMRAO) has assumed responsibility for regulating and licensing condominium managers and condominium management providers in accordance with the Condominium Management Services Act, 2015 (CMSA) and its regulations. Effective February 1, 2018, the CMRAO also assumed responsibility for handling complaints against condominium managers and condominium management providers. The CMRAO’s complaints process examines instances and circumstances when licensees are alleged to have violated the Condominium Management Services Act, 2015 (CMSA), including the Code of Ethics regulation.
For more information about the CMRAO complaints process or to file a complaint, please visit the CMRAO website.
As the only association dedicated to the profession of Condominium Management in Ontario, we require our RCM, Corporate and ACMO 2000 Members to maintain high standards and ethical practices as a condition of membership. ACMO has no legal authority to investigate, discipline, fine, or compel condo managers and management firms to modify their behaviour. ACMO can only suspend or revoke membership in the association, and this is only done in response to a CMRAO investigation and disciplinary action or action against the licensee wherein membership removal is warranted.

For Complaints About ACMO Associate Members:

We also require our Associate Members (companies and individuals engaged in the supply of goods and services to the condo industry) to maintain high standards and ethical practices.  ACMO has an established process to address complaints brought to our attention. To file a complaint regarding one of our Associate members please complete and submit the ACMO Associate Complaint Form to the Executive Director at