CM Magazine – summer 2017

Home/CM Magazine – summer 2017

(Click on the image above to access

the digital version of CM Magazine)

In This Issue:

There’s more to good service and effective customer relations than you may think. Read how managers can obtain the skills required to better solve everyday condo issues.

On the Cover:

Photo: Garden Connections, Inc.

Design: Maracle Inc.

Table of Contents
From the Executive Director Amanda Curtis, CAE
President’s Message Robert Weinberg, MBA, RCM
Newsworthy – From Elevators to Deductibles Dianne Werbicki, ACMO Editor
Your Letters Dean McCabe, RCM
Your Letters
Customer Services Skills Everyone Needs  Karen Reynolds
ACMO 2000
Customer Service Excellence in Property Management Cerasela Hornea, RCM
How Customer Service Raises the Bar Steven Hill, RCM
Communication Helps Deliver Exceptional Service
Bina Feldman
Service Recovery and Effective Customer Service Yasmeen Nurmohamed, RCM
My Experience as a Condo Board President Tom Howard
Do the Right Thing! Faisal Hussain
Condos as Workplaces: Protecting Property Managers Joy Mathews
Owner Balcony Upgrades Frederick Hann
Building Durable Driveways: The Romans Did It, So Can You! Jeff Truman
Celebrating 40!
I’m an RCM Because… ┬áVarious Contributors
RCM Profile Elaine Waller, RCM
Last Word: Decade Two Dianne Werbicki
To contribute an article for CM Magazine, contact Dianne Werbicki at
To advertise in CM Magazine, contact Kristy Joplin at or view the 2016 Rates Sheet.
CM readers can now view CM article indexes in PDF format. Click on the PDFs below to view lists of archived articles from past issues of CM.

Up to five articles per year will be reprinted free for members of ACMO. For more than five articles there is a charge of $1 per article (paid in advance). Articles reprinted for non-members will be charged at $5 per article, paid in advance. HST must be added. Some back copies of CM are available at a cost of $10 per magazine, plus HST. Contact the ACMO office at 905-826-6890.